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Contact Support

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Connect with Us

  • We look forward to connecting with you initially by email or chat which is monitored by several staff members and will be responded to more quickly to best serve you.
  • Phone support is available in instances where Chat or Email are not sufficient. 
  • We encourage you to contact us outside business hours. We may be able to assist immediately. If not, we'll respond the following  business day.  

Chat

Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 

Email

Use the form on the left. Response time by email is typically within a couple of hours during out business hours,  if not sooner.

Hours of Operation

Open: Monday to Friday,  8:30 am to 4:30 pm EST   Compare your local time.  

Closed:  BC and Ontario Statutory Holidays. 

2024/2025 Closures

The office is not open on the following dates. 

Sep 30, 2024 National Day for Truth and Reconciliation (BC)
Oct 14, 2024 Thanksgiving Day
Nov 11, 2024 Remembrance Day (BC)
Dec 23, 2024 to Dec 31, 2024 Holiday Closure
Jan 01 to Jan 03, 2025 Holiday Closure